Symptoms: Ping remains normal, but there are momentary freezes where all players seem to stop and start, as the server catches up on actions.
Locate a new server to join either through the Server Browser, or through Matchmaking.Type "reconnect" into the console after a few minutes to rejoin the server.Symptoms: Everyone gets frozen in place, every ping on the scoreboard either goes to a very high red number, or around 0, then shortly after, every player gets disconnected. Ensure that no background applications are running and potentially downloading updates.If you are using a VPN or Proxy, test whether disabling this resolves the issue.Restart your Router, and check all cables are seated correctly.If you are on Ethernet, test or replace your Ethernet cable.If you are using WIFI, try using an Ethernet cable instead.Symptoms: You or a small amount of other players have Red or Yellow ping. Sending traceroute data with one of the tools listed in this article might be useful. File a complaint with your ISP, so that they can investigate your connection and wiring.Symptoms: Less than half of the server has Red or Yellow pings. They can forward this on to the regional communications providers who are responsible for the infrastructure in your country. File a complaint to your ISP, sending them all relevant details and diagnostic reports using the tools above.This can help go around the regional congestion in your region by taking a longer route around the blockage. Try a VPN service with an endpoint close to your home region.Symptoms: About half of the server has Red or Yellow pings, and the other half has normal Green pings. Try a community server from the Server Browser.Try another server that may be located in your region.Gather some diagnostics using the Traceroute tools linked in this article, and send this report to the Developers through one of the official channels, such as the Discord, Subreddit, Twitter or Email.Symptoms: More than half of the server shows Red or Yellow pings, but there is a small percentage of the server still with Green pings You can find the correct address to use for a particular Mordhau server through finding the server IP address in the Mordhau.log file located in %localappdata%\Mordhau\Saved\Logs Common Issues Bad Routing close to the Server If the issue is at the Mordhau server, this information must be send to the Developers or Moderators over on the Official Mordhau Discord, Subreddit, or any other official channel. This routing data can be used to determine whether the issue is close to your home, or at the Mordhau server itself. This is usually a top-down diagram of each of the routing servers that your connection travelled through to reach the destination server, which in this case, would be a Mordhau server. WinMTR or Pingplotter can be used to gather a diagnostic report that locates the source of your routing issues. 2.2 Bad Routing between Server and Home.
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